Return Policy for Threaded Culture

At Threaded Culture, we pride ourselves on delivering exceptional, made-to-measure garments that reflect both contemporary African menswear fashion and traditional menswear elegance. Understanding the unique nature of custom tailoring, our return policy is designed to ensure your utmost satisfaction while respecting the bespoke craftsmanship of our products.

Made-to-Measure Garments:

1. Alterations:

- If your Threaded Culture garment does not meet your fit expectations, we offer complimentary alterations. Please reach out to us within 14 days of receiving your order to begin the alteration process.

- Guidance on taking necessary measurements for alterations will be provided. Once altered, the garment is not eligible for return.

2. Remake Policy:

- In situations where alterations are not sufficient, a remake may be possible. Please contact us within 14 days of receiving your order to determine if a remake is an appropriate solution.

- The decision to offer a remake is at the discretion of Threaded Culture and will depend on the specifics of each individual case.

3. Return for Defects:

- If your garment arrives with a manufacturing defect, please notify us within 7 days of delivery. We will address the issue through repair, remake, or refund, as appropriate to the situation.

4. Refund Policy:

- As our products are custom-made, refunds are generally not provided. However, in the rare event of a significant issue that cannot be resolved with alterations or a remake, we will consider refunds on a case-by-case basis.

5. Cancellation Policy:

- Orders may be canceled within 24 hours of placement without any charge.

- Cancellations made after 24 hours will incur a fee of 50% of the order value, as the customization process would have already commenced.

General Guidelines:

- Return Shipping: Customers are responsible for the return shipping costs for alterations or returns to Threaded Culture unless the return is due to a manufacturing defect.

- Condition of Returned Items: Garments must be returned in their original, unworn, unaltered state, with all tags attached.

- Processing Time: Please allow up to 14 days for us to process returns, alterations, and remakes.

For any inquiries or to initiate a return, alteration, or remake, please get in touch with our customer service team at support@threadedculture.com.